Refund Policy

 Effective Date: 06/01/2024

1. Introduction

328 Group, LLC (“Aquarius News,” “we,” “us,” or “our”) values the satisfaction of our customers. This Refund Policy explains the circumstances under which we may provide refunds and the process for requesting a refund for purchases made through our website or related services (collectively, the “Site”).

2. Refund Eligibility

– Subscriptions: Subscribers may cancel their subscription and request a full refund within 30 days of the initial subscription start date. – Products and Services: For any physical products or one-time services purchased, refunds are available if a request is made within 14 days of the purchase, provided the product is returned in its original condition or the service has not been utilized.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order information and the reason for the request.
  2. Review: We will review your request based on the information provided and the eligibility criteria outlined in this policy.
  3. Return (if applicable): For product returns, we will provide instructions on how to return the item to us. The product must be in its original condition with all packaging and accessories.
  4. Refund Issuance: Once your refund request is approved, we will initiate a refund to your original method of payment.

4. Refund Timeline

– Refunds will be processed within 10 business days after we receive and inspect returned products (if applicable) or after confirming eligibility for services and subscriptions.
– Please note that the time it takes for the refund to appear on your credit card statement may vary depending on your card issuer.

5. Exceptions

– Digital Products: Due to the nature of digital content, refunds are generally not offered for digital product downloads after the product has been accessed. However, we consider refund requests on a case-by-case basis in situations where the content did not meet your expectations due to inaccuracies or errors.
– Renewals: Renewal fees for subscriptions are not eligible for a refund except under special circumstances, which will be reviewed on a case-by-case basis.

6. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy to the Site.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, or to initiate a refund request, please contact us at:

Aquarius News  
328 Group, LLC  
936 Starlight Drive,  
Sautee Nacoochee,  
GA 30571

This Refund Policy is designed to be comprehensive, providing clear guidance on how refunds are handled, while ensuring that the policy communicates our dedication to customer satisfaction. As always, it’s recommended to review the content with legal counsel to ensure it meets all legal requirements and matches the specific offerings of Aquarius News. If this aligns with your expectations, we can proceed with the next policy section you’d like to address.

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